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Shop terms
Last updated: 13 September 2026
Plain terms for calendars, prints and PAYN clothing bought through paynmedia.com. If something in your confirmation email disagrees with this page, the email wins for that order.
Delivery
I currently deliver within the United Kingdom only. Standard UK delivery is £3.95. FREE UK DELIVERY applies on orders over £60.
Dispatch times depend on the product. In-stock clothing usually leaves within a few working days. Prints are made to order. The 2027 calendar ships from November.
You’ll get a confirmation email after checkout. If a tracking number is available, I’ll send it on.
Pre-orders
The 2027 calendar can be pre-ordered until 1 November. After that it can be bought as a normal order. All calendars ship from November, ready for 2027.
The close date and expected dispatch window are on the product page and can change if production moves. If a date changes in a material way, I’ll email the address used at checkout.
A pre-order can be cancelled for a refund until the production run is sent to print — email me as soon as you can.
Returns
If an item isn’t right, email me first and I’ll sort the next step.
Unused clothing in original condition can usually be returned within 14 days of delivery. I’ll confirm the address and refund once it’s back and checked.
Made-to-order prints and personalised pieces generally can’t be returned because you changed your mind, because they’re produced for that order. If I sent the wrong artwork, size or finish, that’s on me — I’ll replace or refund it.
Faulty or damaged goods
If something arrives damaged, faulty or not as described, you have a legal right to a repair, replacement or refund.
Photograph the issue and email me within a few days of delivery so I can raise it with the printer or courier. Don’t throw the packaging away until we’ve agreed what happens next.
Order cancellation
If an order hasn’t been printed, packed or handed to a courier, I can usually cancel it and refund you.
Email the order details to the address below. Once an item is in production or in transit, cancellation may no longer be possible — I’ll still help if the item is faulty or I made a mistake.
Print colours and screens
Prints are produced from the original photograph. Screens, phones and room lighting all show colour differently, so the print will not match your display exactly.
That’s normal for photographic work, not a fault. If a print is clearly the wrong file or a production error, I’ll replace it.
Clothing sizing
PAYN garments use the fit notes and size list on each product page. If you’re between sizes, the page will say whether to size up.
If a size is wrong and the piece is unused, get in touch and I’ll help with an exchange or return where stock allows.
Contact
Questions about an order: reece@paynmedia.com
Payn Media · Reece Payne · Exeter/Devon
Privacy and payment processing
Card payments are taken by Stripe. I don’t see or store full card numbers on this website.
Stripe receives the details needed to process payment and delivery. I use your email and address to confirm the order and send the work.
The Payn Media privacy policy covers how I handle personal information on the rest of the site.